Proactive Customer Service
Having happy staff translates into proactive customer service; it gives us the tools to execute our jobs to the best of our ability. Customer service is our opportunity to connect with customers, solve problems, and show them we care. It can resonate with customers for years to come, which is why we pay close attention and reinforce the following points:
• Emotional intelligence
• Great communication
• Resourcefulness
• Passion
• Customer advocacy
• Assertiveness and directness
• Empathy
The need for proactive customer service is easy to theorise, but what actions do we take daily to make it happen? Our team all work towards building and developing these skills in addition to achieving the relevant qualifications.
This highlights how our business objectives are upheld and the company culture improves customer service. The team feel empowered to put the customer first.
Happy Clients
Our clients feel the direct impact of our culture as it translates into everything we do; we care for their properties just as we would our own homes.
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GMek Housing Consortium Services covers a range of services for clients including Developers, Freeholders, Residential Management Companies and Right to Manage leaseholder groups. This full-spectrum approach requires agile work, strong company culture and a mixture of conventional and modern industry skills.
To keep up with all things GMek Housing Consortium Services, follow us on LinkedIn and Twitter to get an insight into what it’s like to work with us, our growth and how we are pushing the boundaries.
Right now, we’re taking on the Step into Spring Challenge, which involves walking 4,500km in March for Student Minds! You can sponsor us via our JustGivingpage.